Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment is received. You will receive a confirmation email once your order has been shipped.
Shipping Time
- United Kingdom: Estimated delivery time is 5–12 business days.
- International Orders: Delivery may take 10–20 business days, depending on the destination and customs process.
Please note that delivery times may vary due to factors beyond our control, such as weather conditions or postal delays.
Shipping Fees
- Free shipping on all orders over £50.
- For orders under £50, a small standard shipping fee applies, which will be calculated at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number by email to monitor your shipment’s progress.
Wrong Address Disclaimer
Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to the wrong address due to incorrect details provided by the customer.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us immediately at support@glowmart.co.uk. We’ll do our best to resolve the issue quickly.
Customs and Import Taxes
Customers are responsible for any customs or import taxes that may apply to international orders. GlowMart is not responsible for delays caused by customs.